Reference

Your Privacy Terms, Clearly Set Out

Our privacy policy shows which account details, device logs, and payment references we keep when you open your account or use DANA, OVO, GoPay, or QRIS.

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cinasipit Your Privacy Terms, Clearly Set Out
CONTACT ROUTES

Where To Send Privacy Requests

The fastest privacy request path is live chat, because it links your message to the account session you are using.

Live chat Use live chat for the quickest privacy request. We can confirm the account session, ask for a missing detail, and tell you what we can change without asking you to resend sensitive login data.
Email Send email when you want a written trail. Include your registered address, the account name, and the date range you want us to check so we can trace the file faster.
In-account form Open the in-account form from your profile when you need access or a correction. It keeps the request tied to your account, which helps us verify ownership before we answer.
STORAGE AND CONTROL

How We Handle Your Data

We treat privacy as an account task, not a broadcast ticket. That means we verify the request from the address or session tied to your profile, then answer only the details needed…

Data use

We use account data to create your login, match payment records, answer support questions, and spot misuse. We do not need your wallet PIN or app password, and we never ask for them in chat or email.

Cookie control

Cookies remember language choices, session state, and whether your browser has already passed a recent check. On Chrome for Android or Safari on iPhone, you can clear or block them from your browser settings.

Login security

We log sign-in time, device type, and basic IP data to help us detect suspicious access. If you see a login you do not recognise, reach us quickly so we can lock the session and check it.

Retention

We keep support records and payment references only as long as needed to resolve the request, settle a dispute, or meet legal duties. After that window, we archive or remove them based on the case.

Contact path

For any privacy question, use live chat, email, or the in-account form. Each path routes to the same team, so you do not need to repeat your story when you switch from one channel to another.

Change request

If you want a correction, access copy, or data-use explanation, send the request from the account tied to your profile and include the date, channel, and detail you want checked so we can verify it.

Common Privacy Questions For Your Account

These questions cover what we collect, how long we keep it, and how you can ask for a correction or access copy. If your case involves DANA, OVO, GoPay, QRIS, or a login issue, use the same contact path so we can match the record to your account and answer under local law. We aim to reply within one business day.

We collect the details needed to run your account, confirm your session, and answer support. That usually includes your name, registered contact, login logs, and payment references when you use DANA, OVO, GoPay, or QRIS.

No. We may keep the reference number, channel name, time stamp, and status for matching and dispute handling, but we do not store your wallet PIN, app password, or other secret credentials.

Cookies help us remember language choice, keep you signed in, and detect repeated login failures from the same device. On Chrome for Android or Safari on iPhone, you can change those settings in the browser itself.

We keep records only as long as needed to settle a request, meet legal duties, or protect the account from misuse. After that period, the file is archived or removed according to the case.

Send the request through live chat, email, or the in-account form, and use the account tied to your profile. Add the date, the detail you want checked, and any proof that helps us verify ownership.

Contact us through chat or email first so we can explain the part you do not agree with. If a record must stay in place under local law, we will tell you why and what can still be changed.

Yes. Access, eligibility, and any data transfer depend on local law and are available only where local law permits. If a rule limits what we can provide, we will explain the limit through the same contact channel.

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